POLICIES

Shipping Policy:

Orders are typically shipped within 7-10 business days unless otherwise noted (see below). Please consider there are longer shipping times during holidays. Once you have placed your order, you will receive a confirmation email with an estimated shipping time. You will then receive an email once your order has been shipped, with tracking information included.

*Please note that some products have shorter shelf lives than others and are made-to-order. Please allow 7-10 business days for these types of products to be made before estimating shipping time. Look for products marked *Made-to-Order*.

 

Return Policy:(within 30 days)

-If you experience a negative reaction to any of our products, we will be happy to issue a refund, or exchange for another product of your choice.

-If a product is damaged beyond use in transit (i.e. broken + leaking), we will happily send a replacement with proper proof of circumstance.

-If there is a malfunctioning part of the packaging (lid, dropper, sprayer, pump, etc), we will happily send a replacement of the malfunctioning part.

-If product was lost due to a malfunctioning part, we will be happy to send a replacement altogether.

*Ultimately, the decision to accept a return, exchange, or issue a refund is up to Jade Dragon Apothecary's discretion.