Orders are typically shipped within 7-10 business days unless otherwise noted (see below). Please consider there are longer shipping times during holidays. COVID-19 has greatly impacted shipping rates. Please be patient with us! You will receive an email once your order has been shipped, with tracking information included.
*Please note that some products have shorter shelf lives than others and are made-to-order. Please allow 7-10 business days for these types of products to be made, not including processing and shipping time. Look for products marked *Made-to-Order*.
Return Policy: (within 30 days)
-If you experience a negative reaction to any of our products, we will be happy to issue a refund, or exchange for another product of your choice.
-If a product is damaged beyond use in transit (i.e. broken + leaking), we will happily send a replacement with proper proof of circumstance.
-If there is a malfunctioning part of the packaging (lid, dropper, sprayer, pump, etc), we will happily send a replacement of the malfunctioning part.
-If product was lost due to a malfunctioning part, we will be happy to send a replacement altogether.
*Ultimately, the decision to accept a return, exchange, or issue a refund is up to Jade Dragon Apothecary's discretion.