POLICIES

Shipping Policy:

Orders are typically shipped within 7-10 business days unless otherwise noted (see below). Please consider there are longer shipping times during holidays. You will receive an email once your order has been shipped, with tracking information included.

*Please note that some products have shorter shelf lives than others and are made-to-order. Please allow 7-10 business days for these types of products to be made before estimating shipping time. Look for products marked *Made-to-Order*.

 

Return Policy:(within 30 days)

-If you experience a negative reaction to any of our products, we will be happy to issue a refund, or exchange for another product of your choice.

-If a product is damaged beyond use in transit (i.e. broken + leaking), we will happily send a replacement with proper proof of circumstance.

-If there is a malfunctioning part of the packaging (lid, dropper, sprayer, pump, etc), we will happily send a replacement of the malfunctioning part.

-If product was lost due to a malfunctioning part, we will be happy to send a replacement altogether.

*Ultimately, the decision to accept a return, exchange, or issue a refund is up to Jade Dragon Apothecary's discretion.